RETURNS & EXCHANGES

All Sales Are Final

At Before I Wake every collection is released in limited quantities through carefully curated production drops. To preserve the exclusivity of our products and minimize waste, all purchases are considered final sale unless otherwise specified.

This policy applies to all purchases, including:

• Launch day releases
• Preorders
• Limited-edition collections and drops
• Sale or discounted items
• Pop-up shop purchases
• Promotional or special offer purchases

As a result, we are unable to offer:

• Refunds
• Returns
• Exchanges
• Store credit
• Order cancellations after an order has been placed
• Size or color swaps beyond the 24-hour order placement

We encourage you to carefully review all product descriptions, sizing information, and order details before completing your purchase. If you have any questions prior to ordering, our customer support team is happy to assist by emailing us at info@shopbeforeiwake.com.

By placing an order with Before I Wake, you acknowledge that you have read, understood, and agreed to this Returns & Exchanges Policy.

 

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact: info@shopbeforeiwake.com within 48 hours of delivery with your order number and clear photos.

If approved, we will provide a return label and send you a replacement at no extra cost.

Damage claims submitted outside of 48 hours may not be eligible.

By placing an order with Before I Wake, you acknowledge that you have read and agreed to our Terms of Service, including our return, exchange, and fulfillment policies.

 

Chargebacks & Payment Disputes

Because many of our products are made to order and/or designated as final sale, you agree not to initiate a chargeback or payment dispute for reasons including, but not limited to:

• Final sale or non-returnable items
• Published production or processing timeframes
• Shipping or carrier transit delays that are outside of our control
• Dissatisfaction with sizing when sizing information has been provided

If a chargeback or payment dispute is initiated in violation of these terms, Before I Wake reserves the right to:

• Contest the dispute by providing documentation, including proof of your agreement to our policies, order details, and delivery records
• Submit supporting evidence to your payment provider or financial institution
• Suspend or permanently restrict future purchases made by you
• Pursue any additional remedies available under applicable law or our Terms of Service, where appropriate

If you experience an issue with your order, we encourage you to contact our customer support team first. We are committed to working with our customers to resolve concerns whenever possible.

 

PREORDER TERMS

All preorder purchases are final sale.

Preorders:

• Are not eligible for cancellation beyond 24-hours.
• Cannot be modified after 24-hours
• Cannot be returned or exchanged
• Cannot be refunded due to timeline delays

Estimated shipping time: 4-6 weeks from purchase date. (There may be unexpected delays that may make delivery times extended.) Production timelines are estimates and may shift due to manufacturing, freight, customs, or supply chain factors.

By placing a preorder, you confirm that you understand this item is not in stock and agree to all terms above.